We would love to hear from you! Please feel free to call us or send
us an email
Email is the preferred contact method, since, we don't always get to
the phone.
For Sales and General Information
Email us at -
We do not have the resources to have a full time contact line, but we
will try to return calls as soon as possible. (usually within 24-48
hours, Monday-Friday. We do not conduct business on Saturdays and Sundays.
Our hours vary (anywhere from 6am - 12am at times! :) But mainly Central
Time from 9:30am-6:30pm)
Call us at 1-636-600-8735
Return Policy
We stand behind our products. We always exchange/replace, or find a
solution when there is a problem and it is our error. We try to make
sure everyone is happy with their plane and parts. And most everyone
is. If you do have an issue with product please email us and give us
the following information:
1)Product
2) Problem
3) Photos if possible/necessary
4) Preferred method of rememdy
We try hard to understand the problem from our customers angle. We know
it's a pain, when you get a fun new item that you were planning on maidening
THIS weekend, and it doesn't work out perfectly. But we ask that you
please have patience and understanding from our angle as well. We WANT
to help anytime there is a problem. The BEST way to ensure that we can
work together to find the best solution, is to be courteous and calm.
We promise to do anything reasonable to remedy a sitution.
Thank you again for your patronage!
Tim and Team at Redwing RC
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