Shipping and Handling
Our web store will compute shipping charges for domestic shipping within the United States. You will have several shipping options to choose from. For USPS Priority Mail, FedEx and UPS, we use delivery tracking/confirmation and packages are insured.
Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order. If you want to use your own shipping account, please email us at [email protected] se we can coordinate the process.
Orders placed by 2:00 p.m. CST usually are processed the same day, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order processed.
Express Delivery Services If you need fast service, we can get your order out to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for USPS express services:
USPS Priority Mail Express is typically delivered in one to two days. Orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.
If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us at [email protected] and we will be happy to help you decide.
Free Shipping applies to all merchandise sitewide notated with "Free Shipping!" (excludes taxes, fees & gift certificates)*. Offer applies to all eligible orders shipped within the contiguous 48 states. Orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses are not eligible to receive FREE Shipping (see details below). Orders eligible for Free Shipping will ship via the most cost-effective shipping method; usually this will be ground shipping but may ship via air when applicable. Orders shipped using Free Shipping may take up to 10 days for delivery. Offer may be used in conjunction with a promotional certificate; the qualifying amount is the total amount of the products purchased before the promotional certificate is applied. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order's eligibility for Free Shipping.
To take advantage of Free Shipping:
*Some restrictions apply: Additional shipping charges apply to oversized boxes, excessive shipping weights and hazardous materials such as lithium batteries.
Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
Please Note: Shipping charges only cover transit to your country.
We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and PayPal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:
What Shipping Service Do You Use?
The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
To help you decide which method of shipping to choose, please review our list below that explains each shipping option:
United States Parcel Post (USPS)
USPS Express Mail International
Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS Priority Mail International
Delivery usually in 6-10 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS First Class Mail International
Delivery varies, limited tracking is available, package is not insured. While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
Can you list a lower amount on my invoice?
We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.
Can You Provide Me with a Tracking Number?
Does the shipping I pay you include any customs, duties, or tax fees?
UPS Brokerage Fees
Do I Have to Pay United States Taxes?
Are There Any Products in Your Store that Cannot be Shipped Internationally?