USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped
International Shipping
Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.
We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and PayPal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:
What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (USPS) United States Postal Service, First Class or Priority International Mail. Please note that not all shipping choices may be available for your country.
The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.
To help you decide which method of shipping to choose, please review our list below that explains each shipping option:
United States Parcel Post (USPS)
USPS Express Mail International
Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS Priority Mail International
Delivery usually in 6-10 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
USPS First Class Mail International
Delivery varies, limited tracking is available, package is not insured. While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.
Can you list a lower amount on my invoice?
We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.
Can You Provide Me with a Tracking Number?
Yes. USPS Express International, USPS Priority International Mail, UPS Worldwide Expedited, UPS Worldwide Express and FedEx services provide you with an International tracking number.
Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Redwing RC is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.
UPS Brokerage Fees
A Customs Broker helps process packages through customs in a timely manner. USPS does not use brokers, but UPS and FedEx do. As a result, if you do not have your own Brokerage company to assist you with customs clearance, UPS and FedEx will use theirs and may charge you a Brokerage Fee. This fee is not included in your shipping charge.
Warranty Issues
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not always possible for our International customers. Please contact Redwing RC sales with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels.
Do I Have to Pay United States Taxes?
No. International orders are not taxable by the United States.
Are There Any Products in Your Store that Cannot be Shipped Internationally?
Yes. Due to their flammable nature, we cannot ship batteries to our International customers overseas.