Shipping and Handling

Shipping and Handling 

Our web store will compute shipping charges for domestic shipping within the United States. You will have several shipping options to choose from. For USPS Priority Mail, FedEx and UPS, we use delivery tracking/confirmation and packages are insured.

Pricing for shipping options will be presented before you finish your checkout. All the items in our store are weighed properly so when you check out, it will compute the shipping charges for you and present you with your list of shipping options. If you put some items in your shopping cart and start the checkout process, you can see what the shipping charges will be without actually needing to complete an order. If you want to use your own shipping account, please email us at [email protected] se we can coordinate the process.

Orders placed by 2:00 p.m. CST usually are processed the same day, however during holidays or unexpected spikes in order volume, it may take us a bit longer to get your order processed.

Express Delivery Services If you need fast service, we can get your order out to you quickly. An estimated delivery date is listed for each shipping method during checkout, but please note the following information for USPS express services:

USPS Priority Mail Express is typically delivered in one to two days. Orders shipped on Friday will be delivered Saturday or Monday. No deliveries will be made on Sunday or USPS observed holidays. Please note that a signature may be required before the delivery person can release the package.

If you need to receive your order by a certain date, and are unsure which shipping option to choose, please contact us at [email protected] and we will be happy to help you decide.

Free Shipping!

Free Shipping applies to all merchandise sitewide notated with "Free Shipping!" (excludes taxes, fees & gift certificates)*. Offer applies to all eligible orders shipped within the contiguous 48 states. Orders shipped to international addresses, P.O. boxes, and military APO/FPO addresses are not eligible to receive FREE Shipping (see details below). Orders eligible for Free Shipping will ship via the most cost-effective shipping method; usually this will be ground shipping but may ship via air when applicable. Orders shipped using Free Shipping may take up to 10 days for delivery. Offer may be used in conjunction with a promotional certificate; the qualifying amount is the total amount of the products purchased before the promotional certificate is applied. Canceling items, combining orders, or changing your shipping address or shipping method may affect your order's eligibility for Free Shipping.

To take advantage of Free Shipping:

1. Place order with eligible merchandise in your shopping cart.
2. Proceed to checkout.
3. Items with Free Shipping are not used in calculating Shipping Cost.
4. Complete checkout process.
5. Enjoy FREE Shipping on eligible products in your order!

*Some restrictions apply: Additional shipping charges apply to oversized boxes, excessive shipping weights and hazardous materials such as lithium batteries. 

Additional Information

• Redwing RC shall not be liable for any interruption of delivery service due to a cause beyond its control. 
• Government regulations require that we can only ship lithium batteries within the contiguous United States (excluding Alaska, Hawaii and Puerto Rico). Shipments must be sent via Ground shipping. Additional fees may apply to hazardous materials.
• If you have received your order, and your package was damaged in transit, please contact us within 48 hours of receipt of your package. Customers with damaged packages can file a claim directly with us. Please complete our Damaged Package Claim Form and mail or email it to us for review. Please keep all packaging (box, packing paper, etc.) for verification purposes. We will most likely request the damaged product(s) be shipped back to us for verification.
• If you have not received your order, and feel your package may be lost, please contact us. All packages shipped Priority Mail or FedEx are insured. If your package is in fact lost, we will either replace the package, or offer you a refund for the full amount of the order.

Before we can file a claim for a lost package, we must allow the U.S. Postal Service the full time allotted for delivery. Here is the timetable for tracing lost packages:
USPS Express Mail - 10 business days from the day the order was shipped
USPS Priority Mail - 14 business days from the day the order was shipped
USPS First Class Mail - 21 business days from the day the order was shipped

• If your package was not delivered within the timeframes listed above, please contact us.
• Please do not open a PayPal claim against the order, as this will further delay the process. 

International Shipping

Please Note: Shipping charges only cover transit to your country.
You are also responsible for all customs, duties, taxes and brokerage fees that may be charged.

We are pleased to accept orders from outside of the United States. We support payment via Visa, Mastercard, Discover, American Express, and PayPal payment methods for International customers. All items in our store are listed in US dollars. If sending an International Money Order, please ensure payment is in United States Dollars. If you have any questions, feel free to contact us. Below are answers to some frequently asked questions regarding International shipping:

What Shipping Service Do You Use?
Your shipping choices and pricing will appear during checkout and may include: (USPS) United States Postal Service, First Class or Priority International Mail. Please note that not all shipping choices may be available for your country.

The shipping options and pricing for your order can be viewed if you start the online checkout through our website. Just place the items you wish to purchase into your shopping cart and begin the checkout process. You will not be required to make your purchase at that time, but you will be able to view the shipping choices and pricing for your order. Your shipping options available will be dependent upon the weight of your order and the location we are shipping to.

To help you decide which method of shipping to choose, please review our list below that explains each shipping option:

United States Parcel Post (USPS)

USPS Express Mail International

Delivery usually in 3-5 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 3-5 business days, in rare instances, delays of up to 30 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS Priority Mail International

Delivery usually in 6-10 business days, tracking is available to major destinations, package is insured. While most packages are delivered within 6-10 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

USPS First Class Mail International

Delivery varies, limited tracking is available, package is not insured. While most packages are delivered within 15 business days, in rare instances, delays of up to 60 days have been experienced once the package has left the United States due to events beyond our control (such as weather or processing time in customs). Delivery times are not guaranteed.

Can you list a lower amount on my invoice?

We cannot list any amount other than the actual amount paid by you on invoices or customs forms, after any discounts; please note that store credit is not a discount and is taxable. Please do not ask us to list a lower amount, or list your order as a 'gift', as it would be illegal for us to do.

Can You Provide Me with a Tracking Number?
Yes. USPS Express International, USPS Priority International Mail, UPS Worldwide Expedited, UPS Worldwide Express and FedEx services provide you with an International tracking number.

Does the shipping I pay you include any customs, duties, or tax fees?
No. Customs, duties, and taxes are not included in your shipping fee paid to us. You will need to pay any customs, duties or tax fees to your local delivery person after your packages is processed by customs. Redwing RC is unable to determine what your country may charge you for these fees. We suggest that customers contact their local postal carrier or customs department for further information on duties, taxes, or custom fees for their country.

UPS Brokerage Fees
A Customs Broker helps process packages through customs in a timely manner. USPS does not use brokers, but UPS and FedEx do. As a result, if you do not have your own Brokerage company to assist you with customs clearance, UPS and FedEx will use theirs and may charge you a Brokerage Fee. This fee is not included in your shipping charge.   

Warranty Issues
While domestic customers should address warranty issues to the U.S. manufacturer or distributor, this is not always possible for our International customers. Please contact Redwing RC sales with any concerns regarding defective products so that our team can assist you with finding a resolution through the proper channels. 

Do I Have to Pay United States Taxes?
No. International orders are not taxable by the United States.

Are There Any Products in Your Store that Cannot be Shipped Internationally?
Yes. Due to their flammable nature, we cannot ship batteries to our International customers overseas.