| PLEASE DO NOT SEND ANY PRODUCT BACK WITHOUT RETURN AUTHORIZATION FROM A REDWING REPRESENTATIVE We stand behind our products. We always exchange/replace, or find a solution when there is a problem and it is our error or a problem with the product. We DO NOT allow fraudulent returns however! We try to make sure everyone is happy with their plane and parts. And most everyone is. If you do have an issue with product please email us and give us the following information: 1) Product Damaged or Missing Items Damaged shipments or shortages must be reported within 5 business days of delivery. If you suspect that there is damage to your shipment, you should refuse the delivery and contact Customer Service to resolve the issue. Please document and save any damaged boxes, or contact your local carrier’s field office to have an official inspection done. The packaging must be available for inspection in order to submit a claim with the carrier. If there are damaged items resulting from a packing error, please photo document the shipping box and how the items were packed in the box. Returns of New and Unused Merchandise for Credit Items being returned to stock for credit must have been invoiced within the last 60 days to be considered for eligibility. Eligibility for return credit on items such as these will be at the sole discretion of RedwingRC. Items received under a Return Authorization to be restocked for credit must be in new, sealed, and unmarred condition to qualify. Merchandise being restocked for credit is subject to a base 15% restocking fee. Up to an additional 10% will be added to the base restocking fee for items requiring processing (sticker or adhesive removal, etc.) prior to being returned to our stock. Items which do not meet these guidelines or which were returned without an RA number are subject to a 15% handling fee and will be returned to you at your expense. Items marked SOP (special order product) are not eligible for returns under this policy. Defective Merchandise (Distributed Brands) Most items are considered to be covered under the manufacturer’s warranty once sold and shipped. These items are not possible to return to RedwingRC, and must be handled directly with the manufacturer of the product. However, we will do our best to assist you in cases where the item may be defective. Please contact RedwingRC for details. We try hard to understand the problem from our customers angle. We know it's a pain, when you get a fun new item that you were planning to maiden THIS weekend, and it doesn't work out perfectly. But we ask that you please have patience and understanding from our angle as well. We WANT to help anytime there is a problem. The BEST way to ensure that we can work together to find the best solution, is to be courteous and calm. We promise to do anything reasonable to remedy a situation. Thank you again for your patronage! Contact Information: |